Customer service automation via WhatsApp
An automated WhatsApp customer service system that replies instantly, in any language, with no input from the restaurant team.
Removing the constant burden of answering messages by hand
The restaurant received a high volume of WhatsApp messages every day, forcing the team to spend hours answering the same repetitive questions.
- High volume of messages requiring manual replies.
- Team time lost on repetitive tasks.
- No availability outside opening hours.
The team was spending time on low-value tasks, hurting operational efficiency and response times.
Fully automate customer service without losing clarity
We designed a system that answers any common question automatically, keeping replies clear, direct and genuinely useful.
- Removing human input from repetitive tasks.
- Replying instantly and without friction.
- Keeping quality and clarity in every reply.
The system was built on a knowledge base and FAQs, avoiding generic replies and ensuring useful information in every interaction.
Automated agent connected to WhatsApp
We built an agent that holds all the business information and replies automatically via WhatsApp, handling enquiries continuously without the team stepping in.
- Automatic replies in any language.
- Available 24/7.
- Direct integration with WhatsApp.
- A knowledge base of frequent questions with detailed answers.
- Autonomous customer service system
- The system handles the full flow of incoming messages and replies automatically based on what the customer asks.
- Automation of frequently asked questions.
- Real-time conversation management.
- Access to structured business information.
The restaurant never needs to intervene, removing manual management of the channel entirely.
Time saved and round-the-clock service, effortlessly
The system handles the message volume without human input, improving the customer experience and freeing the team from repetitive work.
“The system saves the team from answering the same questions over and over and keeps the WhatsApp channel live, clear and useful for customers at all times.”
Services
- Process automation
- Conversational agent development
- WhatsApp integration
- Knowledge base structuring
Tech stack
n8n
WhatsApp
ChatGPT
Google Cloud
